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Please read these terms and conditions carefully before using this website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall govern all orders made by you to the exclusion of any other terms and conditions. The Duratex UK website is operated by DGL Technologies Limited ("DGL Technologies", "we" or "us") and we reserve the right to vary these terms and conditions from time to time. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future use.

Before placing your order, if you have any questions relating to these terms and conditions, please contact us (for details see the "Contact us" page of the website or Part D of these terms and conditions).

(A) Terms of sale

1. Orders

1.1 The following are the technical steps required to create a contract to purchase goods via this website:
(a) you place an order on the website by selecting an item and following the instructions on the website and finally by clicking on the [Confirm Order] button at checkout. You will be able to identify and correct any input errors prior to clicking on the [Confirm Order] button;
(b) you will receive an "order acknowledgment" e-mail from us setting out the goods you have ordered and the price including all taxes and delivery costs. This is an acknowledgment of your order not an acceptance of it;
(c) we will authorise your debit or credit card payment through Paypal who will send you a "Thank you for your payment" confirmation e-mail;
(d) once the payment has been authorised and we have determined the availability of stock we will arrange for delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send to you an e-mail which contains the details of when the goods will be despatched to you.
1.2 You should retain all e-mails relating to the order and contract.
1.3 The details of your specific contract will be filed by us. If you do require any information regarding your orders please contact us (for details see the "Contact us" page of the website or Part D of these terms and conditions).
1.4 We reserve the right to decline all or any part of any order for whatever reason; should this occur, we will e-mail you with the relevant details.
1.5 All contracts are concluded in English.

2. Capacity to enter contract

To be eligible to enter a contract to purchase goods through this website you must you must be over 18 years of age and register with us by providing the requested information, including your real name; payment details, including your cardholder address (which will also be the delivery address); e-mail address and telephone number(s).

3. Prices and Payment

3.1 All prices and charges on this website are quoted in pounds sterling. The price you pay for your order is the price displayed on this website. Prices exclude delivery charges. VAT is not charged.
3.2 If we discover an error in the price of the goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.
3.3 We accept most major credit and debit cards in partnership with Paypal.

4. Delivery Methods & Times

4.1 The majority of orders are dispatched by courier or on a pallet. We will try to process all orders within two working days, but we do not undertake to deliver by specific dates. If you have not received your order within seven working days please contact us (for details see the "Contact us" page of the website or Part D of these terms and conditions).
4.2 If we are unable to deliver the goods within 30 days of the placing of your order, we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the order as soon as possible.

5. Delivery Charges

Delivery charges are calculated as part of the checkout process. Please contact us for delivery to Scotland, Wales, Northern Ireland and Overseas.

6. Cooling-off period

6.1 You are entitled to a cooling-off period beginning on the day when you place your order and ending seven working days after you receive the goods, during which you have the right to cancel your order. Certain types of goods are exempted from the right to cancel, including goods which have been made to your specifications or personalised for you.
6.2 If you wish to cancel your order, for whatever reason, you should inform us in writing during the cooling-off period (e-mail is acceptable).
6.3 If you have received the goods at the time of cancellation of the order then you must return the goods to us at our contact address (at your own risk and cost) as soon as possible. If you have not received the goods at the time of cancellation of the order, but we have already processed the goods for delivery and they are en route to you, you must not unpack the goods when you receive them and you must return them to us at our contact address (at your own cost and risk) as soon as possible.
6.4 Once you have notified us that you are cancelling your contract, we will refund to you all monies paid by you for the goods in question (excluding the return delivery charges), in the same form of payment originally used for the purchase as soon as possible and in any event within 30 days of the cancellation of your order PROVIDED THAT, where the goods in question have been delivered to you, if you do not return the goods to us (or return them to us at our expense), we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.

7. Damaged or Defective Goods

We will make every effort to ensure that the goods you have ordered arrive in perfect condition. If the goods arrive damaged in any way or are otherwise defective at the time of delivery, you should contact us within three working days of receipt and return the damaged or defective item to us (at your own risk and cost) within seven working days. If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send replacement goods or a replacement item upon confirmation that the damaged item(s) have been returned to us. If the goods returned to us are found to be defective, we will refund to you, as soon as possible, all monies paid by you for the goods (including delivery costs) together with any return delivery charges you may have reasonably incurred, in the same form of payment originally used for the purchase.

8. Cancellation by us

8.1 We reserve the right not to accept any order if:
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area;
(c) one or more of the goods ordered was incorrectly described or priced on the website;
(d) the payment transaction is not authorised; or
(e) you have not complied with the provisions of paragraph 2 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

9. Stock levels

As far as is reasonably possible, all products featured to buy on the website are in stock and available at the time of ordering, or are produced to order within the anticipated lead time published on the website. If any purchased product is out of stock we will notify you of an approximate delivery date.

10. Data protection

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order; and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number) to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.

11. Unforeseen Circumstances

While every effort will be made to meet shoppers' demands, cancellations or variations may occur as a result of an act of God, war, strike, lockout, labour dispute, fire, flood, drought or other cause beyond our reasonable control.

12. Complaints

If you have a complaint, please contact us immediately by phone or e-mail (for details see the "Contact us" page of the website or Part D of these terms and conditions). Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt with within seven working days. Your statutory rights as a consumer are unaffected.

13. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

14. Law

These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the English courts.

15. Entire Agreement

These terms and conditions, together with our current website prices, delivery details and contact details, set out the whole of the agreement between us relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

(B) Intellectual property rights

The content of this website is © DGL Technologies Limited 2009 (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).

(C) Disclaimer

DGL Technologies Ltd is providing this website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this website or its contents and disclaims all such representations and warranties. In addition, DGL Technologies Ltd makes no representations or warranties about the accuracy or completeness of the information on this website, and you should satisfy yourself that any product choice that you make is suitable for its intended purpose or use. The information contained in this website may contain technical inaccuracies or typographical errors. All liability of DGL Technologies Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Under no circumstances will DGL Technologies Ltd or any of its directors, employees or other representatives be liable for any indirect, incidental, special or consequential damages (including, without limitation, loss of revenue or profits), even if DGL Technologies Ltd has been advised of the possibility of such damages, arising in contract, tort (including negligence) or otherwise from the use of, or inability to use, the website or from the supply of the goods or their use by you, and DGL Technologies Ltd's liability under these terms and conditions is limited to the amount paid by you for the goods.
Notwithstanding the foregoing, none of these exclusions and limitations is intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents or any liability that we may have to you for defective products under the Consumer Protection Act 1987.
DGL Technologies Ltd accepts no liability for any information or content contained in external third party websites which link to or from this website.

(D) Contact us

The registered office of DGL Technologies Limited is:
27-29 High Street, Drayton, OX14 4JW, United Kingdom.

Tel: 0845 5432144

Fax: 01235 531395

E-mail address: enquiries@dura-tex.co.uk

Company registration number: 6901170